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Returns & Exchanges


What is the return and exchange policy?

WE LOVE YOUR LOOK (BUT WE WON'T HOLD YOU TO IT).

Bought it but don't love it? That's OK. We've all been there.

You'll have 15 days to return most Toolsworld's purchases for a refund, as long as your purchase is still in saleable condition. The Final Offer items must be returned within 30 days of the purchase date. While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.

Remember - we offer free returns every day on online orders. Our hassle-free return policy is part of our commitment to taking care of you every step of the way.

 

More than anything, we want you to love our style as much as we love yours.

No receipt? We will issue a merchandise credit. Without proof of purchase, you will receive the lowest selling price in the last 30 days. For returns without a receipt, we may require you to provide your name and address, unless we have it on file. We may use your name and address for our security and marketing purposes. Please be assured that any information you provide will be handled in accordance with our customer privacy policy. Our Notice of Privacy Practices is available on toolsworld.club

Some special order fees are non-refundable. See a sales associate or toolsworld.club for details. 

Returning

Free returns every day for online orders! You have 15 days from the date of shipment to return your online purchase in saleable condition either by mail or to a local Toolsworld's store.

Additional Information

  • Shipping and handling charges are not refundable.
  • For returns without a receipt, we may require you to provide your name and address, unless we have it on file. We may use your name and address for our security and marketing purposes. Please be assured that any information you provide will be handled in accordance with our customer privacy policy. Our Notice of Privacy Practices is available here. Residents of the state of California can see additional privacy rights information here.